sbenson
5 months agoNew Contributor
Rescue Assist w/ AWS Workspaces
We recently began the migration to AWS workpsaces for our DAAS. Our technicians use LMI Rescue Assist Tech Console regularly to support our customers. Inside the workspaces we are getting this when trying to connect:
[2024-06-12 7:31:43 PM] Host site: secure.logmeinrescue.com
[2024-06-12 7:31:43 PM] === Console started (7.50.3580 64-bit) ===
[2024-06-12 7:31:45 PM] Start Console communication error. Error code (7), Last error (0).
[2024-06-12 7:31:59 PM] Logging out
This is for all users and we get a similar error when attempting to use the web tech console.
Any ideas?