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Forum Discussion
Rescue Assist w/ AWS Workspaces
We recently began the migration to AWS workpsaces for our DAAS. Our technicians use LMI Rescue Assist Tech Console regularly to support our customers. Inside the workspaces we are getting this when t...
Hi sbenson, welcome to the community.
I have been researching this, but there is some confusion about which of our services you are using. When I looked up your account I saw that you have GoToAssist licenses, but in your post you are referencing LMI Rescue?
Initially, what we now call GoToAssist Remote Support v5, we called RescueAssist (but the name did not end up sticking).
Thanks for the response Glenn. I am using rescue assist in this scenario. A customer we support uses rescue assist and we have a seat under their account separate from the RDSPOS account.
