DHearn2001
Active Contributor
Joined 2 years ago
User Profile
User Widgets
Contributions
Hang up tone when customers disconnect
Recently I have had staff send me emails that they are not getting a tone when they end a phone call. After some testing I found that we only get a hang up tone when we end the call, so if the client on the other end of the phone ends the call we don't get a hang up tone. This seems backwards to me, isn't the point of the hang up tone is to let the caller know that the call has ended. I would like to have the tone re-configured so that you get one when the call ends regardless of who ends the call, or at the very least have this switched so that we get a hang up tone when the other caller ends the call. Thank you, David Hearn