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DHearn2001's avatar
DHearn2001
Active Contributor
2 years ago
Status:
Reviewed by moderator

Hang up tone when customers disconnect

Recently I have had staff send me emails that they are not getting a tone when they end a phone call.  After some testing I found that we only get a hang up tone when we end the call, so if the client on the other end of the phone ends the call we don't get a hang up tone.  This seems backwards to me, isn't the point of the hang up tone is to let the caller know that the call has ended.  I would like to have the tone re-configured so that you get one when the call ends regardless of who ends the call, or at the very least have this switched so that we get a hang up tone when the other caller ends the call

 

Thank you,

David Hearn

1 Comment

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Reviewed by moderator

    DHearn2001 thanks for calling out the need for this feature. I moved your post to the idea section where others can vote and comment. 

     

    This is currently being reviewed by the team and we will keep the community informed on updates.