smarttech
Active Contributor
Joined 18 years ago
User Profile
User Widgets
Contributions
Re: Logmein Client Computer Properties not working Version 1.3.3795
No, you are not understanding correctly. We are able to connect to our client computers just fine. The problem is that when we use the LogMeIn client, if we click the computer info button (little circle with an i in the middle), we always get the error: Your session may have timed out or you are offline. Please try again later. Before the latest update to 1.3.3795, we were able to see the computer name, IP address, last connection date and time, how long computer has been online, and our notes that we have saved to that PC. Now we just get the above error and cannot see any info for each computer. I've updated the client on 2 computer and both do the same thing now.3.8KViews0likes1CommentRe: Logmein Client Computer Properties not working Version 1.3.3795
If they don't have it fixed by then I'll be surprised. One thing each of us can do is to become the squeaky wheel. Call back every day to ask if they have a fix for the problem yet or if they can send a prior version of the LogMeIn client when the feature worked. (and if they do send you a prior version, send it to me too). I know this becomes a bit of a pain for us as it wastes our time, but it can be rather affective as it puts heat on the support reps who can then put heat on the developers to fix it. They want it fixed just so we stop bugging them.3.9KViews1like0CommentsRe: Logmein Client Computer Properties not working Version 1.3.3795
That wouldn't really make sense. I'm thinking that they obviously would fix it. It was working before, so they can obviously make it work again. I don't what the most recent update "fixed", but I am thinking it won't be too hard for them to go back in and re-fix whatever code stopped the info area from opening correctly. I go through this all the time with support reps. It all comes down to who you talk to. I sometimes call support 3 or 4 times until I am able to talk to someone that can actually help. If they were not planning on ever having that feature ever work again, they would have removed the Computer Info button entirely. I believe they'll fix it in the next update. But once it is working again, I will probably ignore future updates for a while as long as it keeps working.4.3KViews0likes2CommentsRe: Logmein Client Computer Properties not working Version 1.3.3795
I just got off the phone with a support rep. He said that they are aware of the issue and that they WILL be coming out with another update to fix this issue but he does not know when that will be happening. I asked if they can send me the version just prior to this update and he said he did not have access to the prior version. Put me on hold and asked around and nobody else in support has it either. He said he believes a new update will be coming out really soon though.4.3KViews1like9CommentsRe: Logmein Client Computer Properties not working Version 1.3.3795
Just wanted to say that I have the same problem with the logmein client, same version. I can connect to computers fine, but if I try to see computer info for any computer, it says "Your session may have timed out or you are offline. Please try again later." I've closed the client and re-opened, rebooted, etc. It is just a problem with this new version. I use this all the time to view notes and computer name, IP address and stuff. I wish I hadn't updated LogMeIn client to the latest version as it worked before I updated. Any way to download that previous version so I can uninstall this version and go back? Either that or put out another update to fix it.4.3KViews0likes0Comments