caballo2000
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Joined 11 years ago
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Re: I try to add 25 computers but I get this?
I tried to request support, but there was no chat or email option available. The only option I had was a phone call, but it was 1 a.m., and no one answered. I waited for a response from support for 30 minutes before I finally hung up. I'll try again today during business hours and hope for better luck. It's unfortunate they don't have an email support system or a standard ticketing system in place.18Views0likes0CommentsI try to add 25 computers but I get this?
I cannot add 25 computers to my suscription, but when I select "125" I see this text: "Your current Central subscription will be cancelled and rebooked at a lower rate. This will also restart your service period." What this means? it's confusing because I already pay for 100 computers in august and my current suscription its valid until august 2025. Y pay 550 USD in august for 100 computers, now they want to charge me 777 usd for 125 computers, but how this works? I already pay 550! they will refund me the 550usd and then charge me 777 usd? or they will charge me just the difference. is not clear, and there is no email / chat support!25Views0likes2CommentsRe: email support?
I completed a phone call with support, and they are handling the case internally. Thank you for the follow-up. It's unfortunate that there are no longer email options for support on the webpage, only phone. While phone support is fine and operates 24/7, I lost 15 minutes on the phone when all I needed was to send an email request, which would have taken just a few seconds.344Views0likes4Commentsemail support?
I have tried to request sales support for LogMeIn Central but cannot find an email address to write to. The only option I see is a phone call, but we need to send our request via email, chat, or web form. Where can I find an email address to contact for sales support?383Views0likes6Comments