CTRL ALT DEL not working, and other v5 issues.
Hello, Anyone else having issues? v5 (Version 5.7.1.74) is very frustrating in comparison to v4. I told myself I'd eventually remove v4 entirely, but I still feel the need for it because v5 can be extremely frustrating when it doesn't work, practically inoperable for remote support. If it wasn't for having nice Mobile compatibility with Android devices, I'd probably be looking else where, but here we are. I've been using GoToAssist since 2015 and I would hate to get away from it so I help this post can shed some light! Top frustrations that I hope can be implemented/fixed: 1. Ongoing recent issue: Console gets stuck on "Connecting..." . When I connect with v4, it works right away. It's like if v5 cannot fully wake up a user's PC that's in sleep mode. This issue has been going on only recently for a week or so. No definite date. Happens for all PC's until I connect using v4. 2. CTRL ALT DEL on v5 has been ongoing issue for me for the last week or so (March 2022 for reference). Just does not work at all. 3. Moving from one monitor when multiple monitors are present during a session (much better with simple arrows on v4). Much smoother on v4. 4. Having ALL options available at the top toolbar by default during a session would be nice. It's another nuisance to have to expand that toolbar every time when I have to copy/paste clipboard. 5. Is there a button somewhere to enable copy to clipboard being ON by default? In my own experience, that's a very common feature that should be on by default because of how frequently its used. 6. Inability to horizontally expand columns of list of hostnames/version/online status, etc. on the v5 desktop Console (Very simple on v4) 7. Chat window opening in a browser where I have to re-size every single time is a nuisance. Much preferable to have a separate window pop up like it does in v4.
Unattended Support goes Offline when computer monitors go blank
To be clear the computer is a laptop, that I've set to never sleep. After a while, the computer dims the monitors (still online). But, when the monitors shut off (computer is still awake, and I can confirm by pinging it), it shows it as offline in the console. Why is this? A bug?
V4 to V5 upgrade - Ctrl-Alt-Delete or mouse isn't working for Servers on Proxmox
Other PC's seems to be fine when remoting into the v5 agent, but with our servers (2012 R2 and 2016) I'm stuck on the login screen. I have to use v4 to remote in and then login, then I can switch back to v5 and it works with no issues. We are using Proxmox so I'm not sure if that could be causing the issue ? Has anyone had this issue before ?Require ability to filter and sort service desk tickets by any column or multiple columns in display
Our Organization has about 20 different services, 30 different "companies" and likely 200+ customers. When I am in my service desk queue view, I have the ticket No, "last updated by", "title", "service", 'due date', "customer name", "company name" columns displayed. Now I know that I can filter out the display to just one service but sometimes I need to see all the tickets submitted by one "customer name" so that when I am speaking with that customer I can find all their tickets in short order and clear them all at once. Sometimes, I'm at one of the company sites, so I need to be able to filter by company name, sort by customer name so that I'm not running back and forth around their building, or spending extraneous amounts of time scrolling up and down looking for each persons tickets. Therefore, having the ability to filter and sort by any column displayed (or not displayed) would be immensely helpful to me. Basically the same ability one has in an excel spreadsheet to filter and sort items to make it easier to find, complete tickets in the most efficient manner.
Mac Unattended Access Broken
I'm trying to support my mother's new iMac M1 Mac OSX Big Sur. I set up unattended access several times, but over time it becomes unavailable again. I now have multiple instances of her computer in my account list but all of them always show offline. I can connect via on-demand remote session but it's a pain for her each time and she needs my help with unattended access.I just need to be able to help my mom and this should not be so hard to do. It worked on her old Mac but apparently, it's not ready for the new Macs. To troubleshoot this, I've tried various things: I can reinstall unattended access, using the install link https://fastsupport.gotoassist.com/unattended to get it to work, but it will become disconnected. The app icon does not show up in the top menu bar when this occurs but it does initially after a reinstall. When trying to install UA a window pop up warning "“G2AxCustomer.pkg” can’t be opened because Apple cannot check it for malicious software" and "This software needs to be updated. Contact the developer for more information. Chrome downloaded this file today at 4:36 PM from fastsupport.gotoassist.com." I can then go to Settings > Privacy and Security to allow the install but it shows ""G2AxCustomer.pkg” was blocked from use because it is not from an identified developer". When clicking "Open Anayway", I get another window with the same message but it allows me to open the UA installer package. This works temporarily but again, the computer will go offline for good after reboot or some time. I've checked privacy settings and permissions. GotoAssist Customer has permissions under Privacy > Screen Recording and Accessibility. I read something that the g2ax_launchagent_customer needs the same permissions as the above, but this file does not exist on the system. I tried manually adding it but this does not work. There's an articlefor Big Sur that suggests GotoAssistRemoteSupport needs to be given the same permissions as above, but again, this file/app does not exist on the system. Where is this file in the install package? At this point, it appears GotoAssist Unattended Access is not going to work on new Apple Mac computers. Does anyone have a workaround or can someone confirm that it's in fact broken, so I can stop pounding my head against this wall? Thanks!
