messaging

2 Topics

Suggested Features
Coming from a different PBX provider, GoTo seems to be missing some key features, specifically for call centers. We'd love to see the following implemented: CALLS Surveys: This already exists for chats. However, having a survey at the end of the call to rate an agent's service would be great for KPI. Call Disposition: The option to disposition a call once the customer or agent hangs up. This will assist with reporting. (i.e. the call finishes, then the agent can select what the call was about from pre-set options by an admin). Screen Recording: The agent's screen is recorded from the moment the call starts to the moment the call ends. This will assist with QAs as well as training/ CHATS Apple Business Messaging: If this integration is added, we'll be able to move all of our current live chat support to GoTo.
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alejandromachad
2 years ago Place GoToConnect Discussions
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Identify which number I'm texting from
We have a handful of phone numbers that we utilize in our office that clients call/text in to. From the desktop, it's impossible to see which number I'm starting a new conversation from. It's only once the convo is started, I can choose which number to message from. And I cannot see which number clients are texting into. What if I respond from the wrong number?
kchapp
2 years ago Place GoToConnect Discussions
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