Forum Discussion

kchapp's avatar
kchapp
Active Contributor
2 years ago

Identify which number I'm texting from

We have a handful of phone numbers that we utilize in our office that clients call/text in to. From the desktop, it's impossible to see which number I'm starting a new conversation from. It's only once the convo is started, I can choose which number to message from.
And I cannot see which number clients are texting into. What if I respond from the wrong number? 

Desktop
messaging
mobile
  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi kchapp, welcome to the community.

     

    This video should help, please let us know if you have any follow-up questions.

     

    • kchapp's avatar
      kchapp
      Active Contributor
      2 years ago

      Thanks Glenn!
      I am familiar with how to choose which number I send from in an existing conversation. But when I start a new convo with a client, it defaults to one of our numbers instead of letting me choose which number to send from. 

      I'd even be happy with just being able to select which number is my default that I send from but haven't found a way to do that either. 

      • KateG's avatar
        KateG
        GoTo Moderator
        2 years ago

        Hi kchapp we are looking into the option to set up a default phone number to text from, global search is on our roadmap, but won't be available before the end of the year. We will update the Community when it's available.