I seem to be unable to reduce my subscription from 100 to 50. I am reducing my practice and growing close to retirement and no longer need 100 computers. I tried calling sales and was on hold for 15 minutes. I tried using the Pricing objection, but it would only allow for increasing my subscription. Please help.
SolutionJack I apologize for the support delays last night. If you still cannot get through, please click my Community name to send a private message with your account login and contact info for a Support follow up.
Well currently I have been on hold for 1hr 4 min
I did get a support number and emailed my question since I was unable to get an answer to my phone calls. I waited on hold for 15 minutes each time I called.
Hello csfy,
In order to reduce a subscription you will need to contact Customer Support directly to confirm your identity and the current contract end date: https://support.logmeininc.com/central/help/how-do-i-contact-support
You can also create a case for email follow up if you cannot call directly into Support.
