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pcatonoutpost's avatar
pcatonoutpost
Active Contributor
5 years ago

LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending

Several of our clients are displaying the message in the LogMeIn Central portal "Protected by an older version of antivirus software. Automatic update pending."

 

When I compare AV versions on PCs, all PCs are running LogMeIn AV version 6.6.21.304.  This is the latest version according to the "What's New" page.

 

https://support.logmeininc.com/central/help#central-c-central-whatsnew

 

The PCs are Windows 10 PCs.  The PCs are running LogMeIn version 14072.

 

I have tried rebooting the PCs.  Initiating Updates manually from the client on the PCs.  Nothing works.

 

How can we resolve this issue?

 

Thanks.

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I apologize for the confusion there. 

     

    If the affected machines have already gone through a full reboot, would you be able to gather logmeinavserver.log and logmein.log files from PCs where it didn't update?