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Forum Discussion
LogMeIn Security Console Won't Open
The security console won't open on any of my protected machines. This is a problem because if I run a scan from the admin portal and see threats I need to be able to go to the machine and investigate/mitigate. Has anyone else ran into this issue? I click on Security Console and I get nothing. I've reinstalled and rebooted and still get nothing.
This is on all my machines not just one.
6 Replies
OK Ash, will do.
Thanks for the response.
mdrakeadmin If you've confirmed the policy is in place, then please reach out to Customer Support so they can create a case for detailed examination: https://support.logmeininc.com/central/help/how-do-i-contact-support
Hi Ash,
I can confirm that my default AV policy has silent mode enabled.
I can see the console on my machines but I can't open the console.
I checked the firewall settings and the LogMeIn client is allowed.
This is on all my machines I can't access the security console.
Thanks.
In order to have a local AV interface available you would need to enable Silent Mode. In LogMeIn Central: Antivirus > LogMeIn Antivirus policy > Extra Settings
Reference guide: https://support.logmeininc.com/pro/help/creating-a-policy-for-logmein-antivirus
Hello Ash, I'm referencing the LogMeIn Security Console, or yes the AV console.
I can get to the control panel just fine, with desktop sharing, file sharing, etc.
What I can't get to is the security console. It won't open at all. On any of my machines.
I would like to be able to access scan results and mitigation options, which is unable to me right now.
Any help is appreciated.
mdrakeadmin It sounds like you're referencing the LMI Antivirus there? The appearance of this is controlled with the local HPP Appearance setting. HPP Preferences: Display the LogMeIn icon in the system tray
