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ams88's avatar
ams88
New Contributor
5 years ago

Mouse cursor not reflecting tool that is being used

I am using logmein on a Mac laptop and at the moment I am having some issues with my mouse.

 

The cursor does not change to reflect the tool I am using, e.g.: while working on photoshop, revit or writing text, the pointer is always the same. 

 

Another issue is the that the mouse cursor does not show up during a webex when I am sharing my screen.

 

Any ideas?

 

Thanks!

  • AshC's avatar
    AshC
    5 years ago

    Hi there,

    Just to confirm, were you using another software provider to share your screen, or was this a LMI remote access session alone?  If you were also using WebEx to screen share then this might explain the display conflict. 

6 Replies

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  • ams88's avatar
    ams88
    New Contributor
    4 years ago

    In my case, someone had unplugged the mouse of the host computer, so the whole mouse was behaving in a very erratic way. Colleagues have reported a similar behaviour when the host keyboard was unplugged.

    Hope it helps!

  • ams88's avatar
    ams88
    New Contributor
    4 years ago

    In my case, someone had unplugged the mouse of the host computer, so the whole mouse was behaving in a very erratic way. Colleagues have reported a similar behaviour when the host keyboard was unplugged.

     

    Hope it helps!

  • callenba's avatar
    callenba
    New Contributor
    4 years ago

    No fix from either program.

    I increased the size of my Cad crosshairs and pick box.

    Then on both PC's I changed the pointer arrow to the smallest size possible. 

     

    Also, my company increased the internet speed which has helped with the drag effect. 

  • JohndSteele's avatar
    JohndSteele
    Visitor
    4 years ago

    I am having the same problem.  Did you find a solution to your problem! Please help

  • callenba's avatar
    callenba
    New Contributor
    5 years ago

    I have a similar issue, My team and I are controling our work pc's from home.

    We use autocad based programs.

    When using cad at the office, the cursor arrow turns unto a pointer when the cad screen is active.

    When working at home, the pointer still shows up in cad, but the cursor arrow is also showing. With drag the two do not move together.

    How do we get the arrow to go away, in cad, when using logmein pro to access cad on PC's at work?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi there,

    Just to confirm, were you using another software provider to share your screen, or was this a LMI remote access session alone?  If you were also using WebEx to screen share then this might explain the display conflict.