The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Screen Blanking not working after Windows 10 2004
Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.
My employee's are working remotely and rely on screen blanking for privacy. My company handles many sensitive items and this issue is causing havoc as I'm now having to move computers to new locations to protect information.
Worst still LogMeIn has no detection method to caution the user that screen blanking is not working. Employee's are at home looking at confidential information for anyone in our office to see thinking the screen blanking is working unless informed by someone in the office.
I've tried most of the fixes people would normally do, update drivers, enable disable hardware acceleration, remove and reinstall monitor drivers, display adapters. I've tried AMD, Intel, and Nvidia Graphics cards and the issue remains.
I opened the support case 13356680 but that did not really provide any resolution and i was directed to call in. I talked with an agent where we looked at a few different items but found no resolution. In talking with development I was told 2004 is beta and unsupported??? Considering the size of LMI I would think you guys would be testing on the preview channel's to head off issues like this.
Does anyone else have the issue?
Has anyone figured out a workaround other than rollback of a system to the 1909 version?
Is there any eta on a fix?
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.
171 Replies
AshC this was a self-built computer. Here is the build:
Performance is dependent on the machine I connect to. It works on some machines and not on others. There is no consistency. The one machine I need it to really work on is the one where explorer crashes repeatedly. The crashing stops as soon as I disable screen blanking.
I am not getting crashes. I can remote in and control the computer just fine, but it doesn't blank the screen.
Yes. It's broken AGAIN. Screen blanking has been broken consistently for a year. It's ridiculous.
Now when I try to use it, windows explorer on the remote computer keeps crashing and I can't control the remote machine. It crashes, restores the desktop and then promptly crashes again in an endless loop.
Logmein should be ashamed of this disaster. It has been ongoing since 2020 and they have done little to fix it. I pay to use this software and have been a customer for more than a decade. I have been using Logmein since it first became available in the early 2000s. It used to be great but now it appears that they have got their fingers in so many other things due to acquisitions that they care little about the product that started it all.
I've been having on-and-off issues with screen blanking for a long time. For several months my screen blanking worked fine, but sometime in the last few weeks it stopped working and now people around my host computer can still see what I'm looking at.
Is there some new fix to this coming? Screen blanking seems very inconsistent and this presents a problem for me as I am working with sensitive information.
