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AndrewH85
6 years agoActive Contributor
Screen Blanking not working after Windows 10 2004
Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.
My employee's are working remotely and rely on screen blanking for privacy. My company handles many sensitive items and this issue is causing havoc as I'm now having to move computers to new locations to protect information.
Worst still LogMeIn has no detection method to caution the user that screen blanking is not working. Employee's are at home looking at confidential information for anyone in our office to see thinking the screen blanking is working unless informed by someone in the office.
I've tried most of the fixes people would normally do, update drivers, enable disable hardware acceleration, remove and reinstall monitor drivers, display adapters. I've tried AMD, Intel, and Nvidia Graphics cards and the issue remains.
I opened the support case 13356680 but that did not really provide any resolution and i was directed to call in. I talked with an agent where we looked at a few different items but found no resolution. In talking with development I was told 2004 is beta and unsupported??? Considering the size of LMI I would think you guys would be testing on the preview channel's to head off issues like this.
Does anyone else have the issue?
Has anyone figured out a workaround other than rollback of a system to the 1909 version?
Is there any eta on a fix?
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.
171 Replies
- JJ755 years agoVisitor
Nevermind the following, just discovered the conversation buried on page 15 that happened after the "solution" post... have found a way to edit my original post but not delete it (original post: Is there further patching in the works? Screen-blanking recently seems to no longer be compatible with the dual-monitor feature. I can get screen blanking to work with one monitor, but in order to use the dual-monitor feature I have to turn screen-blanking off. I used to be able to use both simultaneously.)
- ITDEPT875 years agoActive Contributor
AshCThe color quality issue comes as a result of the mouse trailing issue. This came about when the screen blank update was pushed. The current work around to mitigate the mouse trailing issue involves adjusting the Color Quality setting down from "HD". As a result, screen refreshes and remote performance is overall impacted.
I tried the beta build on Win10 Pro.
- AshC5 years agoRetired GoTo Contributor
ITDEPT87 Certainly the multiple mouse problem, though I'm not sure about the display alterations. Can you say which operating system you installed the beta build upon?
- ITDEPT875 years agoActive Contributor
AshCShould we expect the color quality/mouse trailing issue resolution to follow closely behind this?
I tested this latest release just to see if it was covered and it was not.
- AshC5 years agoRetired GoTo Contributor
For those users affected by multiple monitor issues, we may have an updated endpoint version you can try. The download is available here: https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89
After further testing we hope to push this out to all users in the coming days. Please let us know if you have any more issues with the new version.
Thanks.
- swigco5 years agoActive Contributor
Ash I was only able to try from my desktop to a work laptop Dell Latitude 7490 and the screen did not blank. I connect a TV using HDMI and neither screen blanked. However I was just remoting to a user/s Latitude and was given the option to blank the screen. We have another user with Optiplex and she is experiencing the lag even after disabling the virtual driver.
I hate to say that is seems to be inconsistent. Not what any troubleshooter wants to hear.
Pavla
- ISHelpdesk5 years agoNew Contributor
On the machine I had to update. I ended up removing and reinstalling LogMeIn on the host machine.
- wrketk5 years agoNew Contributor
Screen blank works but only if I use a single monitor. If I try to go to 2 monitors then screen blanking doesn't work. How can this be fixed?
- rickbern5 years agoActive Contributor
Your missing the point. I was responding to one specific post about revit having a blank screen. Sorry to confuse you.
- dstech5 years agoNew Contributor
Most definitely is not an Autodesk problem - as we don't have autodesk installed either.
Our Logmein worked flawlessly and fast before the update. Yes the screen blanking wasn't working however using the product didn't impose any degradation of screen performance or mouse lag, now that screen blanking is fixed, the performance has suffered greatly.
I would prefer the option of turning off screen blanking to gain back the performance we had previously.