The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

CarlosG17's avatar
CarlosG17
New Member
2 years ago

File Transfer For Unattended Devices

Version 5 only seems to allow you to transfer files as long as someone else is on the other end to accept the file transfer. On the previous version I could simply drag the file into the  Go To Assist viewer window to upload it to a customer's  unattended server but this no longer seems to be the case per the url below. Am I missing something here? 

 

https://help.gotoassist.com/remote-support/help/sending-files-gotoassist-remote-support-t-ngassist-filesend#

 

2 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    We have identified an issue with this (the browser not opening automatically), and a fix is planned for the next v5 release.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi CarlosG17, welcome to the community.

     

    With an Unattended session when you transfer a file a browser tab should open on the Unattended computer so you can accept the file, like this:

     

     

    If that does not happen, something may be preventing the browser from opening.