Forum Discussion
codes to change or insert data
I noticed if I create a comment the leads and ends with three asterisks (***) it will bold the text. This got me wondering if there are field lookup shortcuts that can be used in a triggered comment. For example - "Thanks for the request. Please include incident # (insert incident# shortcut here) on your return." If so, where can I get a list of the commands to this? Is there a list for font formatting?
3 Replies
- I'm afraid there are no other text shortcuts available for coding specific incidents right now.
Ash,
Thanks for the reply. I want to clarify that I wasn't speaking to the system's actual auto reply section. I am referring to creating a trigger within the incident section that adds a comment if a condition is met. Are there any text code shortcuts in the incident section that will insert data from a field such as(/incident_#) or something to that affect? Are the tips you gave above the only ones available in the system?
- Glenn,
There are no formatting tips available for the auto reply-- just in the incidents and knowledge base articles. However, the same formatting tips apply for both the auto reply emails and incidents:
"bold"
_italic_
* bullet point
# numbered list
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preserve code
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