TB13
6 years agoActive Contributor
Delayed e-mail notifications for Go To Assist
Over the last few days e-mail notifcations from Go-To-Assist are delayed by up to an hour. Is anyone else seeing this issue or know the cause and how to resolve?
Activity status in the ticket just says 'Notifications Pending'
A customer is in the middle of a go-live and not getting tickets or updates quickly is causing real problems.
I did call the helpdesk but technican could not understand my issue then cut me off!
TB13 The backup of emails should be resolving now. Please allow for another 30 minutes from this point for all deliveries to be made. Moving forward, there should be no more delays. Thanks very much for your patience.