Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
7 years ago

Not Receiving Email Notifications

We stopped receiving email notifications this morning. We don't get alerts when an incident  is logged nor when it is updated or closed. Is there a global issue or is this just us?

20 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    abuschle  I apologize for the delay.  Is this problem still affecting your organization?

  • abuschle's avatar
    abuschle
    Active Contributor
    7 years ago

    Now its 45 mins.  Anyone else having issues?   This is becoming a frequent issue. 

  • abuschle's avatar
    abuschle
    Active Contributor
    7 years ago

    We are expierencing notification delays up to 15 mins right now.  

  • sfczarnecki's avatar
    sfczarnecki
    Active Contributor
    7 years ago

    Great! Thanks for looking into this. Thankfully we've been slow today (I guess most of our customers aren't working today).

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    sfczarnecki  We are no longer seeing delivery delays for SD communications.   Please let us know if you find otherwise, and I appreciate your patience while we resolved.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    sfczarnecki  Thanks for the update.  It looks like we have one server that could be trouble.  I see some delays in action items, and will update this thread with more info ASAP.

  • sfczarnecki's avatar
    sfczarnecki
    Active Contributor
    7 years ago

    Maybe it's us. I'll check our firewall and make sure nothing odd is happening. The delay is about 30 mins.

    I'll send you the login momentarily.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    sfczarnecki  Sorry, I haven't heard of any other email delays to report recently.  Have you double checked any email filters?  Could you DM me your login to see if the communications are making it through?