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Forum Discussion
Call reports have a new look message
When accessing Call Reports I'm getting the message:
Call reports have a new look
This new call reports page has more KPIs, robust filters, and extra features for calls on your account.
The data shown here is ready to filter and export.
For historical data, visit the old call reports.
After clicking on the 'Got It' button, I'm taken to the new Call Reports screen. When trying to access a call recording I get the message:
Upgrade to access this feature
Your GoTo license doesn’t include advanced interaction details.
Upgrading to an Advanced Reporting or Contact Center license will give you access to this feature and more.
Discover your upgrade options
Although I am able to access the old call reports portal, which is recording current calls and still has all of our call history, for how long? Will we be forced to upgrade or lose our call history? Will we be forced to upgrade, at some point, to utilize the Call Reports function?
The old version of Call Reports is working well for us and, unless we have to upgrade, we'd rather not incur the cost to do so.
Thank you
