Forum Discussion

NateC2k's avatar
NateC2k
Active Contributor
3 months ago

Caller ID while on the phone.

Hi I have a customer who says their phones don't show caller ID while they're on the phone.
I just tested it myself and noticed it does the same for me.

Is there a setting we can change? I could have swore that the phones used to show caller ID when I was on the phone.

Thanks for anyone's help.

7 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi Nancy95 

    Can you tell me what type of device(s) you are are using? 

  • Nancy95's avatar
    Nancy95
    New Member
    2 months ago

    has anyone figured out a reliable way to show who's calling while you're already on a call? I’ve been toying with some settings in the admin portal but can’t seem to make it consistent across all devices. Curious if this ever got resolved or if there's a workaround I’m missing.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 months ago

    Thank you. I don't believe there is a setting required, it is more dependent on the ID being provided. Our support team should be able to tell more by looking at the logs for your customer's account. I will create a support ticket for you.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 months ago

    NateC2k Thanks for clarifying. It sounds like you are using desktop phones and not the softphone, what is the make an model of the phones?

  • NateC2k's avatar
    NateC2k
    Active Contributor
    3 months ago

    That's for outgoing calls.  I'm talking about incoming calls.  If we're currently on the phone, and someone else calls all I can see is the lines blinking...the caller ID doesn't show anything.