Forum Discussion

NateC2k's avatar
NateC2k
Active Contributor
30 days ago

Caller ID while on the phone.

Hi I have a customer who says their phones don't show caller ID while they're on the phone. I just tested it myself and noticed it does the same for me. Is there a setting we can change? I could ha...
GlennD's avatar
GlennD
GoTo Manager
29 days ago

NateC2k Thanks for clarifying. It sounds like you are using desktop phones and not the softphone, what is the make an model of the phones?

NateC2k's avatar
NateC2k
Active Contributor
26 days ago

T46S

  • GlennD's avatar
    GlennD
    GoTo Manager
    25 days ago

    Thank you. I don't believe there is a setting required, it is more dependent on the ID being provided. Our support team should be able to tell more by looking at the logs for your customer's account. I will create a support ticket for you.