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Forum Discussion

MZ9's avatar
MZ9
New Contributor
5 years ago
Solved

Auto Renew for User greyed out

Hello,

 

We have a company account with several users, now we are trying to deactivate a user (GoTo Plus) and cancel the subscription. But, the option to deactivate auto-renew is greyed out and cannot be chosen, and therefore not cancelled. We've logged in with the billing login as well the admin login, and none has worked. 

 

3 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    MZ9  I'm afraid there isn't a direct email alias for support at this time.  Did you dial the German number listed on the support page I referenced?  If so, please click my Community name to send a private message with your account and contact info for a follow up from a billing specialist. 

  • MZ9's avatar
    MZ9
    New Contributor
    5 years ago

    I tried that several times, nobody can be reached via phone. Our subscription auto renews October 5th, so we want to cancel it before. is there any email contact for Austria/Germany that can be reached? Thank you.