Forum Discussion

New Contributor

5 years ago

Solved

Cancel automatic renewal

I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april

GlennD
4 years ago
Hi ssteiger

GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.

Michael16
Retired GoTo Contributor
8 years ago
Hi Carlos, our support team can cancel and purge your account from our system; we just need to verify you are the account holder before we can do so.

Please give our 24/7 support team a call at your earliest convenience and one of our agents can assist.
carlos21
New Member
8 years ago
I need to cancel my account, but I can not see the button. The main reason is that I want to erase my data from the credit card. czzzzzz@ddddder.com
AshC
Retired GoTo Contributor
8 years ago
Hello Bader,
If you're having any trouble disabling your GoToMeeting subscription renewal, feel free to contact us at your convenience directly by phone.
GlennD
GoTo Manager
8 years ago
Hi Deborah,

If you click on Contact Us and then Call Support you will see our toll-free phone numbers.