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Forum Discussion
Audio Dropout Issues During Meeting – Seeking Advice
Hi,
We hosted a meeting last month, and the audio from our colleague in Colombia kept cutting out throughout the session. According to the Meeting Diagnostics, there was significant packet loss on the audio side.
After testing with the same colleague a few days later, the network experience was smooth with no issues.
Could anyone share possible reasons for these audio dropouts, and any advice on how to avoid similar problems in the future?
Any suggestions would be greatly appreciated. Thanks!
3 Replies
Hi, thanks for your response.
I came across this post and found that the issue described here is quite similar to what we experienced. Audio stops working after sometime | GoTo Community
Do you think this could be the same underlying problem?
Would it help if I provide more detailed information for further investigation? Let me know if you need any specific details.
Thanks!
Hi EP_M,
Poor network performance, lack of memory, or high CPU usage often causes the audio quality to drop, become delayed or sound robotic. When this happens you can try the following:
- Try closing all applications you aren't using to free up some bandwidth.
- Switch from VoIP to dialing in by telephone
- If you are using the GoTo App try enabling Efficiency mode
From your description is appear that one of the carriers/networks your colleague was routed through temporarily experienced some service degradation which caused packet loss.
