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kkeco's avatar
kkeco
Active Contributor
3 years ago
Solved

Disable Raise hand in Admin Settings

GoTo webapp has the Raise Hand function, we need to turn that off permanently - how can this be done ?

Problem is that when we appoint/change a new organiser the setting in the app will reset it self. I was looking for a way to turn the feature off completely like Chat in Admin settings.

 

 

  • GlennD's avatar
    GlennD
    3 years ago

    Hi kkeco, welcome to the community.

     

    At this time there isn't a global admin setting to disable the Raise Hand feature across all organizer accounts. Each organizer would need to sign in and disable it under Manage Attendee Permissions and it will be remembered for future sessions. Are you finding the feature disruptive? 

     

     

10 Replies

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  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    My apologies,  I updated the subject to avoid confusion.  

  • kkeco's avatar
    kkeco
    Active Contributor
    10 months ago

    Sorry KateG, that has been there from the beginning, the problem with that is that it resets itself whenever a new participant connects to the meeting. The request was to have the option in the admin portal as a setting for the account.

     

    Kind regards

    Kenneth

     

     

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    This feature is now available in Settings, Session, Allow hand raising

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    kkeco I'm sorry for the inconvenience you've faced due to the settings being reset, and the hand-raising feature in particular. I will again pass this feedback on to the team.

     

    I appreciate your time in our community and sharing your experience.  If you ever decide to come back or have further feedback, please don't hesitate to reach out to us.

  • kkeco's avatar
    kkeco
    Active Contributor
    2 years ago

    This is still a problem now a whole year later - we will pursue a different tool now.

  • kkeco's avatar
    kkeco
    Active Contributor
    3 years ago

    Thanks for your reply  KateG

     

    Today i am monitoring a meeting and the Raise Hand enable/disable seems to have its own life.

    I turn it off, and then it randomly turns back on. We are 3 organisers in the meeting and are not changing while this happens. 

     

    Our users are really confused on this so this is becoming a problem to the point where discusssion is ongoing wether G2 is the right tool. 

     

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi kkeco thanks again for the feedback! We have shared this with the team. 

  • kkeco's avatar
    kkeco
    Active Contributor
    3 years ago

    In the new Goto App, we face the problem of disabling the Raise Hand. This can be done in the settings for the meeting. However whenever we appoint a new organizer for the meeting, this setting resets and the raisehand appears again. Is this an error or by design ?

     

  • kkeco's avatar
    kkeco
    Active Contributor
    3 years ago

    Thanks GlennD

     

    Yes we find the function disruptive. We have a companion tool that we use for meeting facilities like raise-hand and chat, and our participants got confused when this option appeared.

     

    Also i find that when we appoint new organisers in a meeting, the function is enabled again without warning.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi kkeco, welcome to the community.

     

    At this time there isn't a global admin setting to disable the Raise Hand feature across all organizer accounts. Each organizer would need to sign in and disable it under Manage Attendee Permissions and it will be remembered for future sessions. Are you finding the feature disruptive?