Forum Discussion

DougS1's avatar
DougS1
Active Contributor
4 years ago
Solved

Can't See Icons on Host Computer (OSX)

I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue.

 

My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window opens to the host computer, but all I see is my host computer's wallpaper and the menu bar at the top. No icons, no files, no windows. I can't click on anything.  So I went in to the office and the host computer is fine - the desktop is looking normal. All my icons and windows display on screen and I can click everything.

 

I'm running the latest version of GoToMyPC, I've re-booted both computers and I've checked all permissions for GoToMyPC and LogMeIn. What would be causing this partial connection to my host computer?

  • DougS1's avatar
    DougS1
    4 years ago

    Thanks, Toasty! 

    I showed my office IT Manager your message and he did the following that seems to have worked:

     

    - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC

    - He removed g2p_launchagenthost from accessibility and did not add it back. 

    - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.

     

15 Replies

Sort By
Show More
  • DougS1's avatar
    DougS1
    Active Contributor
    4 years ago

    Things we've tried so far:

     

    - Checking all permissions for Full Disc Access, Automation and Screen Recording in the Security & Privacy settings

    - Adding GoToMyPC Registration, GoToAssist Customer and i1Profiler to the Input Monitoring and Bluetooth  categories

    - Un-checking and re-checking all the permissions again

    - Removed and re-installed GoToMyPC on the host computer

    - Knocked the screen resolution back to 2560 X 1440

    - Made sure the keyboard is set to US standard and that the keyboard and mouse are fully charged

  • DougS1's avatar
    DougS1
    Active Contributor
    4 years ago
    Also, yes, I did an uninstall and re-install on the host computer yesterday and got no change.
  • DougS1's avatar
    DougS1
    Active Contributor
    4 years ago

    The host display is at 5120 X 2880 and the remote display is 1920 X 1080.

     

    I went into System Preferences > Security and Privacy > Screen Recording and checked g2p_launchagenthost and now I can see my icons and windows, but my mouse and keyboard still aren't responding.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    DougS1  Have you done a complete removal / re-install of GoToMyPC on the host computer? 

     

    Can you say which resolution the host display is currently set to?