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Alexander Thazh's avatar
Alexander Thazh
Active Contributor
2 years ago

GoToMYPC does not blank screen

Hello:

Hardware: HP ProDesk

OS: Windows 10 Pro (Windows 10 22H2  OS.19045.3271)

All updates are installed

 

GoToMyPC version 2023.06.3786

 

It used to blank the monitor. Not anymore.

Any assistance or recommendations appreciated.

 

5 Replies

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  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Alexander Thazh,

     

    Can you please check that the new screen blanking method is enabled?

     

    Right-click the GoToMyPC icon in your system tray.

    1. Go to Preferences.
    2. Make sure you are on the Host tab.
    3. Check the box next to Enable new screen blanking feature.
    4. Your next session should now use the new Screen Blanking feature.

     

  • Alexander Thazh's avatar
    Alexander Thazh
    Active Contributor
    2 years ago

    Hi Abishek:

    In Preferences >Security> under Security Features, Blank Out screen while connected option in enabled. ( this was working for more than 5 years.) Now it stopped working.

    Note: I am the system administrator.

    Any other thoughts?   

  • Alexander Thazh's avatar
    Alexander Thazh
    Active Contributor
    2 years ago

    Hi Glenn:

    Just Windows 10 updates only. No new software is installed.