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Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago
Solved

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,

 

Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended. 

This is not a global setting we've changed in the GoTo Corporate web console or a recent firewall change on our end.  The client computers don't have any settings for disconnecting after a minute or so either.  This started yesterday evening.  

We've tried uninstalling GTMPC on computers, turning off the Windows 10 Firewall, and every other basic item related to GoToMyPC.

Please advise.

  • Josh Pillow's avatar
    Josh Pillow
    4 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

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  • CaseyS's avatar
    CaseyS
    New Contributor
    4 years ago

    Thanks, that seemed to have been the fix for us, too.

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    4 years ago

    I was just logging back in after spending some time on the phone with support.

     

    We had the same thing happen here.  They had to push out a backdated client and then people could connect again.

    Thank you for responding.

  • MatthewF47's avatar
    MatthewF47
    Active Contributor
    4 years ago

    We have had this issue today, seems to have been caused by an update to the GoToMyPC client version 12.1.3438. The only fix was to contact GoToMyPC support and have them push the previous version of the software to the affected PC's. I imagine a proper fix is being worked on for rollout soon. 

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    4 years ago
    Also - On the remote computer is shows the user is still connected, but they've been disconnected from the session.