Forum Discussion

ISP's avatar
ISP
New Contributor
2 years ago

API Documentation needs improving

The documentation for how to get Authenticated and then get the account key is not accurate to what actually happens, and the process itself is overly complex.  Also the descriptions for getting authenticated without using Postman and using Postman is inconsistent.  

The result is that it takes a great deal of time and multiple support calls to get to a point where useful API calls can be made - several weeks have elapsed.

Having good code examples would also help (java, python), what is available is inadequate.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi ISP welcome to the GoTo Community. 

     

    This feedback and your experience has been shared with the team. Thank you for taking the time to share this here, it really does help us improve. Have a great day. 

    • ISP's avatar
      ISP
      New Contributor
      2 years ago

      Hi, Thanks for the response to my posting.  Will you be improving your API documentation. The process for getting  access tokens and Account ID is overly complex and poorly described.

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        It's been shared with the documentation team, I don't have a timeline for when it will be updated, but your input is appreciated.