The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Inovynwebinar's avatar
Inovynwebinar
Active Contributor
11 months ago

Cannot update payment method in GoTo Admin.

Hi all, 

When I wanted to renew a monthly GoToWebinar subscription, I was asked to update a payment method in the GoTo Admin centre, but when I am in, only a GoTo logo shows in the  middle of the page and the page is not loading. Does somebody know how to solve this asap, please? 

Many thanks in advance, 

Nikola

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    11 months ago

    Hi Inovynwebinar

    Nice to see you. Please ensure you are using an active subscription email and ID, I see that you are working with Customer Support to resolve the issue, thanks for taking the time to reach out there.