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Forum Discussion
GoTo Webcast Unable to edit Confirmation emails
Hi
There seem to be differences in the way you edit confirmation emails for standard webinars vs Webcasts.
For Webcasts, within Branding & Colours you can edit the backgrounds, borders and titles buttons but these changes only appear to work on the registration page and NOT the confirmation email to registrants.
How do we go about editing the same settings as above that will take effect on "confirmation email to registrants"? Specifically, there is a grey looking banner behind the logo at the top of the email that we are unable to change the colour of- see image
Any help much appreciated
5 Replies
Innovation1 I'm seeing that it should be fixed, I sent myself a test email and I don't see a border and the colors look correct. Can you let me know if you still have errors? Thanks.
is there any update on the date for the fix for the emails please?
2020Innovation we hope to have it updated soon and will let the Community know once it's updated. I'm sorry for the inconvenience.
Thanks for the update. Do you know when a fix is likely to take place?
Hi 2020Innovation welcome to the GoTo Community. There was a recent refresh to the GoTo Webinar emails. We received feedback that branded colors are not translated to the email , as well as the gray border around the image. Both should be fixed soon. I apologize for the inconvenience, we will keep the community updated. Thanks for sharing your experience here!
