Forum Discussion

SDenis_2's avatar
SDenis_2
Active Contributor
9 months ago

How long does GoTo keep the Webinar Analytics on file?

I am required by my company to give analytical information on previous webinars.  I maintain the recordings and after-session analytics on my hard drive.  I recently lost that information due to a crash on my computer and it had to be reimaged.  By doing this, I lost several years of historical analytics and I would like to know if I can get the information back.

 

When I attempted to use my dashboard to recapture this information, I discovered that I did not have the ability to recover the data that I was looking for.

  • KateG's avatar
    KateG
    9 months ago

    Hi SDenis_2 ,

     

    In the GTW reporting section, organizers have access to the data of webinar sessions scheduled for the last 2 years. 

     

    I've gone ahead and created a case for your requesting your information be exported. Someone from our support team will reach out soon. 

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    Hi SDenis_2 ,

     

    In the GTW reporting section, organizers have access to the data of webinar sessions scheduled for the last 2 years. 

     

    I've gone ahead and created a case for your requesting your information be exported. Someone from our support team will reach out soon. 

    • SDenis_2's avatar
      SDenis_2
      Active Contributor
      9 months ago

      I was able to figure out how to change the date range to pull more historical data. I love the GoTo Community, as it allows the user community to ask questions that pertain to our needs and provide even better solutions to the issues. Thanks, GoTo!