Forum Discussion

KonsNaBis's avatar
KonsNaBis
Visitor
22 days ago

How to disable people's camera in Panelist from the organizer's side in GoTo (Webinar) ?

Hello!

Long time we use GoToWebinar Classic version, and now we crossed over to new experience GoTo :)

We create the same web room, our clients enter it, we transfer them to "Panelist" and after they have finished their speech, performance, we on our side as Organizer cannot turn off their webcam only mute the microphone. This function is not there?

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi KonsNaBis

    Welcome to the Community. Glad to hear you are trying the new experience. 

    I checked and don't see a way to disable a panelist's camera, I'm checking with the team about this feature and will follow up when I hear more. 

    • KonsNaBis's avatar
      KonsNaBis
      Visitor

      Hello! KateG 

      Please check, as we have been using the product for many years and it is very important for us. We were surprised when we did not see this option to turn off the camera for the participant from the organizer's side (not all clients are good with computers and cannot turn it off themselves sometimes)
      Thanks in advance!

      • KateG's avatar
        KateG
        GoTo Moderator

        Hi KonsNaBis

        I confirmed that disabling panelists' cameras by the organizer is not currently available in the new experience, they would need to turn off their cameras. 

        I'm sharing your feedback with our team. I can also create a community idea for it through our feedback platform. This will allow others to vote and share their thoughts. 

        If you have other feedback about the new experience (now or later), please let us know here, we are interested in hearing your thoughts.