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Mar_M_shall's avatar
Mar_M_shall
Active Contributor
7 months ago
Solved

Long wait times, need to cancel subscription... call center hours as fastly approaching

I've been on long holds (still holding for an hour now) and need to cancel our corporate subscription today.  I've been waiting on an email, nothing, so had to get back into the queue.  There has to be a better way, especially since I am given instructions in the Admin Portal to uncheck the autorenew, but it's grayed out. Can someone please help me out. 

5 Replies

  • Mar_M_shall's avatar
    Mar_M_shall
    Active Contributor
    7 months ago

    Thank you!  I appreciate your help. I am still hanging on the line. 

  • KateG's avatar
    KateG
    GoTo Manager
    7 months ago

    Hi Mar_M_shall 

    Thank you for your patience, and I’m sorry to hear about the difficulties you’ve experienced. I’ve reviewed your case, and the agent handling it has escalated it internally to our Account Services Escalation team. They will be reaching out to you soon to assist with your cancellation. I will share your feedback with the team, thanks for sharing it here.