I've been on long holds (still holding for an hour now) and need to cancel our corporate subscription today. I've been waiting on an email, nothing, so had to get back into the queue. There has to be a better way, especially since I am given instructions in the Admin Portal to uncheck the autorenew, but it's grayed out. Can someone please help me out.
Nancy got us all squared away :)
Hello EverettFinn Welcome to the Community. What is your question?
Any update on it? I want to ask a similar question.
Nancy got us all squared away :)
Thank you! I appreciate your help. I am still hanging on the line.
Hi Mar_M_shall
Thank you for your patience, and I’m sorry to hear about the difficulties you’ve experienced. I’ve reviewed your case, and the agent handling it has escalated it internally to our Account Services Escalation team. They will be reaching out to you soon to assist with your cancellation. I will share your feedback with the team, thanks for sharing it here.
