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donalmurphy's avatar
donalmurphy
Active Contributor
10 months ago
Solved

New platform - Pop-out functionality

If I choose to use the Pop-out functionality before the start of a broadcast to arrange the dashboard to my liking, it reverts to the default setting once I start the broadcast and start sharing a screen. As I’m presenting I have noticed that the Pop-out functionality is then disabled and will only re-enable after I finish sharing my screen. Can the Pop-out function be enabled regardless of whether or not someone is in presentation mode?

  • KateG's avatar
    KateG
    9 months ago

    donalmurphy The team confirmed that this is expected behavior, flexible layout is not supported with video play. 

     

    I do understand that this is not ideal and I will share this feedback with the team at large.  Thanks for taking the time to share your experience. 

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  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    donalmurphy The team confirmed that this is expected behavior, flexible layout is not supported with video play. 

     

    I do understand that this is not ideal and I will share this feedback with the team at large.  Thanks for taking the time to share your experience. 

  • donalmurphy's avatar
    donalmurphy
    Active Contributor
    9 months ago

    Thanks Kate. The "inconvenience" for me is that I like to be able to put the Questions module and the Chat module on a separate screen and expand them to a size that is convenient and more visually appealing to manage effectively. When the organizer dashboard is one single experience and I'm not able to pop-out the different elements, I'm finding the visual experience to be constricting. For example, when questions are coming in thick and fast and I have say twenty questions I need to address, doing so is much harder when the Questions module is locked in place and I have to do a lot of back and forth scrolling, versus being able to pop it out and making it full screen whereby I'm getting a much more expansive view. This user experience was possible in the old version of the platform, so hoping it can be implemented in this new version. Hope all this makes sense. 

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    donalmurphy thanks for the additional information, your other post also helped me out too. 

     

    Your system is similar to mine and tested your experience, here's what I saw when popped out:

    • Sharing my screen and showing what I had on my monitors did not result in any change. I remained popped out.
    • Sharing a video I had previously uploaded did result in the screen merge.  I saw the message below indicating that I could pop out when the video was done. 

    Based on the message, this appears to be intended behavior, I don't know why, but can see what I can find out. Can you let me know why this is an inconvenience? I'd like to share the feedback with the team. Thanks! 

     

     

     

     

     

     

  • donalmurphy's avatar
    donalmurphy
    Active Contributor
    10 months ago

    Hi Kate,

     

    My responses in turn:

    • When I'm sharing a video, for example, the Pop-out icon in the lower right of my Control Panel is greyed out and when I hover over it a text box appears stating that I will be able to use this feature again once the video has stopped playing.
    • I use a Dell laptop.
    • In addition to my laptop screen, I am also connected to two external monitors.

    Cheers,

    Donal

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Hi donalmurphy I haven't been able to replicate this with my setup, but can you let me know the following: 

     

    • When you say the pop-out function is disabled what does that mean? Is it merged when you present? 
    • Can you tell me what device you are using to present?
    • Are you using one screen or two (are you using a monitor)?