Forum Discussion

donalmurphy's avatar
donalmurphy
Active Contributor
8 months ago

Presenter Viewing Materials when playing a uploaded video results in video starting over

I used the new version of the GoToWebinar platform for the first time today. Part of my broadcast was sharing a pre-recorded talk. I did so from the main Sharing icon at the bottom of the Organizer dashboard. Everything was working great until 20 minutes into the recording, when I chose to click on the Materials icon at the top of the Organizer dashboard to confirm that the pdfs I uploaded for attendees were there and displaying properly. The pre-recorded video was also listed among the Materials list and for reasons unknown the platform seemed to switch over to the pre-recorded video among the Materials list and started playing the video again from the beginning. Luckily in this new version of the platform you can now fast-forward a video (thank you for that!), so I quickly moved the video to the spot where we left off. After the webinar I set up some test webinars to confirm if I may have done something wrong, but the same thing continued to happen. Is this a known issue? Is this user error? Is there some function I'm not aware of that I can turn on/turn off so that I can click on the Materials icon with peace of mind and not worry about disrupting a video that is currently playing?

 

moderator edit: title for clarity 

  • KateG's avatar
    KateG
    7 months ago

    donalmurphy the next release is scheduled on 6/19, if you see it occur after that please let me know. 

  • KateG's avatar
    KateG
    GoTo Manager

    HI donalmurphy 

     

    I haven't heard of this previously, but believe I confirmed your experience, I'm following up with the team to see if this is a known issue and the status and will let you know. Thanks for your report and patience! 

    • donalmurphy's avatar
      donalmurphy
      Active Contributor

      Thank you for looking into this. I look forward to hearing more, and ultimately, seeing a fix implemented.