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Rach1's avatar
Rach1
Active Contributor
5 years ago
Solved

Temporarily halt a live broadcast to privately speak to presenter in the event of a technical issue

Hi there

 

I 'Start Broadcast' and the webinar goes live to the whole audience.  

 

In case of an issue, is it possible for Panelists and Organisers to temporarily halt proceedings, and  'slip back behind the curtain'  to speak to each other out of earshot of the audience?  

 

I appreciate that I (Organiser) can communicate to the Presenter (Panelist) via the Chat box, but when they are in full-flow, they don't always notice in the case of, for example, an issue with their wireless headset, temporarily losing audio.

Thanks

  • GlennD's avatar
    GlennD
    5 years ago

    Chris is correct, there is no way to pause the broadcast temporarily, the Staff can chat privately but that is all. If you need to talk you could mute your microphones and then join a separate conference call from another device. 

     

     

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  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    When GlennD said Chat, he meant the Chat feature where staff can text each other. 

    Once the webinar has started, you cannot talk to anyone without the entire audience hearing.

  • Rach1's avatar
    Rach1
    Active Contributor
    5 years ago

    Hi Glenn, 

    You say the Staff can chat privately during a live broadcast?  That would also be a solution for us.  I sometimes have a technical expert on the broadcasts with me to help with some of the technical questions from the delegates.  I usually use the Chat facility to talk to them, but talking would be a great alternative. 

     

    Could you please advise how we can do this please?  

     

    Thank you for your input on this.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 years ago

    Chris is correct, there is no way to pause the broadcast temporarily, the Staff can chat privately but that is all. If you need to talk you could mute your microphones and then join a separate conference call from another device. 

     

     

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    As far as I know, you cannot end a broadcast to have a debrief with colleagues.  If you end the broadcast, the webinar is over, and nobody can talk to anyone.  If you are doing this, I would like to know how.

  • Rach1's avatar
    Rach1
    Active Contributor
    5 years ago

    Thanks for your post.  I am aware you can end a broadcast, and have a de-brief with colleagues afterwards. 

     

    However, this doesn't temporarily halt a session, to resolve an issue.  Unless of course I am missing something? This action, to me sounds 'final' and you won't be able to bring everyone back in after a minute of resolving an issue.

     

    Thank you

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    No, but this suggestion has been discussed here before, specifically being able to end the broadcast at the end of the webinar so the panelists and Organizer can chat after the webinar.