Forum Discussion

kdurigan's avatar
kdurigan
Active Contributor
5 years ago
Solved

Upload video failed

Hello

 

I'm trying to upload videos on Engage your attendees. I already inserted 3 videos (last week) and I have 2 more to add.  But for these 2 the message is: Upload video failed.

 

I need help. The webinar is tomorrow. Webinar ID: 158-644-027

 

Tks,

 

  • kdurigan's avatar
    kdurigan
    5 years ago

    I just changed the files' names and it worked (I have no idea why).. Uploaded!!

6 Replies

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    It is possible there was a non-web-friendly character in the file name.  This can happen if you create the file name in Word and then copy/paste it to the file name.  Your computer might allow it, but the web is picky about allowed characters. 

     

    It is best to use only letters and numbers in your file name.  Spaces, underscores and hyphens (minus sign) are OK too.  Word can create characters that look like hyphens, but are shorter or longer than a standard hyphen and might not work.

     

  • kdurigan's avatar
    kdurigan
    Active Contributor
    5 years ago

    I just changed the files' names and it worked (I have no idea why).. Uploaded!!

  • kdurigan's avatar
    kdurigan
    Active Contributor
    5 years ago

    Thank you! But yes, both of them are .mp4 and they were encoded using the same process. 

     

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    We assume you are uploading .mp4 files. 

    Were these two videos that failed encoded using the same process as the videos that successfully uploaded?  (Did they come from the same person?)

     

    Not all .mp4 videos are created equal.  If you have access to a video converter, you could try opening the file and exporting it as an .mp4 video.