Forum Discussion

Nemko's avatar
Nemko
New Member
11 months ago

Webcam no longer connecting - just spinning wheel

I have done dozens of webinars using webcam. Now, in my last webinar the webcam would not start - just showing the spinning symbol.  And when I now book new webinars, the webcam feed just show spinning symbol.

I can see may camera(s) in the setting function.
I have tried different PCs, different webcams and different browsers - still the same issue.

Desperate for ideas as new webinars are planned! 

  • KateG's avatar
    KateG
    6 months ago

    Hi Nemko

     

    Welcome to the GoTo Community. Sorry to hear you are having trouble. 

     

    Most of the time, this is due to the use of a VPN or restricted access due to a Firewall Configuration. Also Note, Webcam Port configuration, GTW recommends UDP 1853, used for integrated webcam video support and Voice over IP (VoIP) and in-session communications.