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Webinar registrant blocked by Mimecast
Hi, One of our clients was recently blocked from attending our GoToWebinar session. They were able to register ok, but upon joining the event, Mimecast blocked their access when an attempt was made to download a DLL file. Previously, they haven't encountered any issues in joining presentations on the GoToWebinar platform. Can you suggest a solution?
Hi, warrenbutler
If you schedule the webinar as a webcast event, then it will force all attendees to use the browser version instead of desktop (download): https://support.goto.com/webinar/help/whats-the-difference-between-standard-webcast-and-recorded-events
2 Replies
Hi AshC , Many thanks for your guidance. We'll try running our next event as a webcast.
Hi, warrenbutler
If you schedule the webinar as a webcast event, then it will force all attendees to use the browser version instead of desktop (download): https://support.goto.com/webinar/help/whats-the-difference-between-standard-webcast-and-recorded-events
