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braniffp_rlc's avatar
braniffp_rlc
New Contributor
6 months ago
Solved

An Error Occurred

When we attempt to create a ticket from either an alert or a Windows Update we get the really helpful error "an error occurred while sending your request"  Has anyone seen this before or could anyone provide any insight into how we can fix this?  

  • Hi braniffp_rlc welcome to the GoTo Community, 

     

    Does the HD service/queue you are trying to put the ticket into have a required field? That will cause an error like the one below. 

     

2 Replies

  • braniffp_rlc's avatar
    braniffp_rlc
    New Contributor
    6 months ago
    That was it exactly, we had set it so the user had to give us their LOCATION.
  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago

    Hi braniffp_rlc welcome to the GoTo Community, 

     

    Does the HD service/queue you are trying to put the ticket into have a required field? That will cause an error like the one below.