Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
10 months ago
Solved

Cannot connect to managed device

Remote control does not connect. Zero trust verification failed. 

 

File manager fails to connect. 

 

  • Hi all,

     

    There is a global Azure network infrastructure outage that impacts GoTo Resolve services.

    Our team is working to mitigate the issue as soon as possible.

    Sorry for the inconvenience.

    Br,

    Robi  

6 Replies

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    10 months ago

    As of now, I can connect to managed devices again. Thanks for the information.

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    10 months ago

    Hi all,

     

    There is a global Azure network infrastructure outage that impacts GoTo Resolve services.

    Our team is working to mitigate the issue as soon as possible.

    Sorry for the inconvenience.

    Br,

    Robi  

  • SBrown42's avatar
    SBrown42
    Contributor
    10 months ago

    Strangely, I can reboot and reconnect to a machine that I have been working on for the last two hours.

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    10 months ago

    Thanks for chiming in. I can still connect to machines in my local network.

  • are getting a similar issue.  We can see the list of devices, but when we try and connect we either get a spinning circle of death or a Zero Trust failure.