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JapanSociety's avatar
JapanSociety
New Member
8 months ago

Customize Helpdesk Portal Page

Hello everyone, 

First time Resolve user. I have used Jotform and GoGenuity for our Helpdesk ticketing system which allowed me to customize how the helpdesk portal looks for the end users. I could move fields up and down, group them into columns, and even create if/then show/hide fields if certain options were selected (like if device = phone, show fields related to phone). Moving to Resolve, other than creating custom fields, I do not see how I can arrange them on the Ticket Details page.  All my fields are at the bottom in a row. Is there a way I can rearrange the fields so I can group them together or even create rules for them?

Thanks.

Robert  

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Hi JapanSociety 

    Welcome to the Community. This feature isn't currently available, but we will share you interest with the product team. 

    You may also want to create an idea where you and others can vote for the feature. This helps the product team see the interest and prioritize feature releases.