Forum Discussion

pharma249's avatar
pharma249
New Member
5 months ago

Duplicate Tickets appearing in different service groups?

Anyone else having the trouble where a ticket is generated under ticket group A but a duplicate ticket is also generated under ticket group B?

 

We have several ticking groups to help manage ticket traffic, but suddenly that traffic as doubled because of the duplicates.

  • KateG's avatar
    KateG
    GoTo Manager
    5 months ago

    Hi pharma249, 

     

    Welcome to the GoTo Community. I'm sorry to hear you are having issues. 

     

    I checked with the team and this hasn't been reported previously. I would recommend opening a case with customer support who can investigate further.