Failing to install goto endpoint antivirus

Hi KirillOdinets 

Sorry this didn't help, thanks for trying. You may want to contact customer support who can look at this machine.  You may also want to look at this article if you haven't already. 

Hi,

Ran it on the computer and got same result afterwards when was trying to install the endpoint.


{"timestamp":"2025-03-07 11:40:52","pid":1026,"type":"error","source":".NET Runtime","description":["Application: GoTo.Resolve.Antivirus.App.exe\nCoreCLR Version: 8.0.624.26715\n.NET Version: 8.0.6\nDescription: The process was terminated due to an unhandled exception.\nException Info: System.InvalidOperationException: Category does not exist.\r\n   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)\r\n   at System.Diagnostics.PerformanceCounter.InitializeImpl()\r\n   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)\r\n   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)\r\n   at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.FindIndexedProcessName(Int32 pid) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 23\r\n   at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.Parent(Process process) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 10\r\n   at GoTo.Resolve.Antivirus.App.Infrastructure.Services.AppShutdown.AppShutdownService..ctor(IHostApplicationLifetime hostApplicationLifetime, ILogger`1 logger) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Infrastructure\\Services\\AppShutdown\\AppShutdownService.cs:line 28\r\n   at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)\r\n   at System.Reflection.MethodBaseInvoker.InvokeDirectByRefWithFewArgs(Object obj, Span`1 copyOfArgs, BindingFlags invokeAttr)\r\n   at System.Reflection.MethodBaseInvoker.InvokeWithFewArgs(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n   at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceProviderEngineScope.GetService(Type serviceType)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitIEnumerable(IEnumerableCallSite enumerableCallSite, RuntimeResolverContext context)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n   at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(Type serviceType)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n   at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n   at Microsoft.Extensions.Hosting.Internal.Host.StartAsync(CancellationToken cancellationToken)\r\n   at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n   at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n   at GoTo.Resolve.Antivirus.App.Program.Main(String[] args) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Program.cs:line 22\r\n   at GoTo.Resolve.Antivirus.App.Program.<Main>(String[] args)\n"],"index":2,"value":3}

KirillOdinets 

Thanks for the additional information. We've checked our antivirus documentation and were not able to find a specific cause/troubleshoot for this application error. 

Because it's only happening on one machine, you may want to take a look at that and run this repair tool. 

Hi,

Windows 11
On all other machines it was not an issue to install endpoint with "Install on selected device" button.

I even tried to install through exe that i have found in one of the antivirus modules folders of goto root installation catalogue, was not successful either.

So therefore i uninstalled fully the agent, restarted PC, then cleaned up GoTo folders that are left, and removed registries that i have found connected to goto or endpoint.

And then installed agent - without issues, but then tried to do install of endpoint protection, and again same result.

KirillOdinets nice seeing you. 

 Could you let me know what Window's version you are using? Are all the latest updates installed? Thanks.