GoTo Resolve: HelpDesk Ticketing "We can't verify that this email.."

Question

Hi everyone,Im currently facing an issue with emails forwarded via HelpDesk (LogMeIn) in my Office 365 environment. I have already added the SPF record (v=spf1 a:spf.gotoresolve.com -all) to my domain DNS, but the emails are still flagged in Outlook with the warning:&nbsp;“We can’t verify that this email came from the sender, so it might not be safe to respond to it.”The emails are being delivered, but this warning is creating confusion among our users.Has anyone else experienced this with Office 365? Are there specific steps, like configuring DKIM or DMARC settings for GoTo, that I should take to ensure these emails are fully authenticated and the warning is removed?Any advice or insights from those who have dealt with this would be greatly appreciated.Thank you!João Moreira

mdailey · Answer

Just create a mailflow rule in 365 that whitelists that specific email originating from GoToResolve (not the entire doamin name).

kateg · Answer

Hi JoaoMoreira&nbsp;
Welcome to the Community.&nbsp;
This is a recently added Microsoft feature. It appears to have received a lot of feedback, like in this thread. I don't see a great response on how to resolve it, but you may want to give it a look.&nbsp;
&nbsp;

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GoTo Resolve: HelpDesk Ticketing "We can't verify that this email.."

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