GoTo Resolve: HelpDesk Ticketing "We can't verify that this email.."
Hi everyone,
Im currently facing an issue with emails forwarded via HelpDesk (LogMeIn) in my Office 365 environment. I have already added the SPF record (v=spf1 a:spf.gotoresolve.com -all) to my domain DNS, but the emails are still flagged in Outlook with the warning: “We can’t verify that this email came from the sender, so it might not be safe to respond to it.”
The emails are being delivered, but this warning is creating confusion among our users.
Has anyone else experienced this with Office 365? Are there specific steps, like configuring DKIM or DMARC settings for GoTo, that I should take to ensure these emails are fully authenticated and the warning is removed?
Any advice or insights from those who have dealt with this would be greatly appreciated.
Thank you!
João Moreira