Forum Discussion

ramonbakker's avatar
ramonbakker
Active Contributor
2 years ago

Some devices not showing host name, OS version and hardware specifications

Some devices not showing host name, OS version and hardware specifications.

It does show processes, events, memory, cpu, drive and network usage

The Launch terminal function is grayed out and does not work.

The Open file manager en Start remote control are active though.

11 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi ramonbakker, welcome to the community.

     

    Are these devices Pro or Lite devices? Only devices in Pro status offer the full remote control and management experience, while Lite devices offer basic remote access features. Your subscription plan defines the number of Pro devices you can have. However, you can have as many Lite devices as you like.