New Ticket Templates?

Question

Hello,&nbsp;Curious if it is possible to upload or create a&nbsp;New Ticket&nbsp;template for new ticket being generated.&nbsp;Ultimately, to help simplify the process of handling and processing new tickets.&nbsp;&nbsp;

glennd · Answer

Hi Owcwr, welcome to the community.
&nbsp;
&nbsp;Not at this time. Could you share some more details about what you are wanting and how you see it simplifying the process?

mbehal · Answer

Well, I have the same concern and request for this feature.&nbsp; &nbsp;I would like to have a button or someway to auto populate my signature in the Comment section; which is the only way to interact with the client.&nbsp; This signature could include a standard message while responding to the client on their ticket.