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Cristiano_R's avatar
Cristiano_R
Active Contributor
27 days ago

Terminal server not connect to the right User

Good morning,
I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago it made me log in automatically, while now it only offers me active sessions, with the consequence that it makes me log in to an account in use!, this thing did not happen before, I have already checked the windows part and everything seems ok, could it be a problem with the new agent in version 1.24.1.6020?

Greetings Cristiano

7 Replies

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  • KateG's avatar
    KateG
    GoTo Manager
    12 days ago

    Cristiano_R thanks for getting back to me. I know the team is working internally on Windows terminal services. Your support representative should be contacting you soon with an update on your case. 

  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    12 days ago

    Hi Kate,

    ok, but no one has contacted me at the moment, bye

  • KateG's avatar
    KateG
    GoTo Manager
    12 days ago

    Hi Cristiano_R 

    I see an agent posted an update today and is awaiting your response. Thanks for your patience! 

  • KateG's avatar
    KateG
    GoTo Manager
    25 days ago

    Cristiano_R 

    The logs you sent today are currently being escalated internally. Hopefully, this will give more insight, thanks for taking this step. 

  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    26 days ago

    Good morning Kate,


    thanks, consider that this problem has arisen in the last week, I have been using Goto for 2 months now and everything was fine, I did not register this behavior.

  • KateG's avatar
    KateG
    GoTo Manager
    26 days ago

    Hi Cristiano_R Welcome to the Community.

     

    I'm not aware of this as an issue, but I'm asking the team internally if they have any insight. I see that you are currently working with a support agent and supplying logs. Thanks for taking that step.